SHIPPING INFORMATION

Do you have any questions during the purchase process? Write to us at info@prima-vera.it, our team will be happy to assist you.

ATTENTION

  • In the “city” field, enter your municipality, not the hamlet/district.
  • In the “street” field, do not forget to include the house number.
  • Use an active email address, so you can receive the order confirmation and parcel tracking.
  • If you notice that you have entered incorrect details, send the correct ones immediately via the contact form.

Delivery times:

Delivery takes place within a maximum of 5-7 working days.

Order confirmation:

If you have not received the confirmation email:

  • Verify that you entered the email address correctly at the time of purchase.

  • Check your spam or promotions folder.

  • During the process, you will receive 2-3 email communications:
    1) order confirmation, on the first day
    2) shipping notice, in early September
    3) shipment tracking, in mid-September

  • If you suspect you have entered an incorrect address, contact us promptly at info@prima-vera.it

How much does shipping cost?

Costs are indicated at the checkout stage before final confirmation. Shipping is free for orders over €49.90; it normally costs €2.99 in Italy. For international orders, shipping is free for orders over €100; it normally costs €10.00.

How can I track my order?

At the time of shipment, you will receive an email with the parcel tracking code, if available, to monitor the delivery status.

Shipping timelines

Orders are processed within 5-7 working days. Delivery times may vary based on the destination region and external factors (e.g., holidays, extraordinary events, strikes, etc.). In the event of delays not attributable to PrimaVera, we ask for your understanding.

Missing or incorrect items

Did you receive the wrong product or are there items missing from your package?

  • Write to us at info@prima-vera.it indicating your order number and attaching a photo of the received contents; we will analyze the situation and, if necessary, reship the correct products free of charge.

What can I do if my package is lost?

In case of non-receipt of the package:

  • Contact us at info@prima-vera.it

  • We will verify the shipping status with the courier.

  • In the event of an actual loss, we will refund you or ship the items again.

Which countries do we ship to?

We ship throughout Italy and Europe

How can I change my shipping address?

It is possible to request an address change within 1 hour of placing the order by contacting us via email at: info@prima-vera.it

Contact us

Do you have any other questions? We are at your disposal:
info@prima-vera.it

We will respond as soon as possible!